Refund policy

REFUND AND RETURNS POLICY

If it does not match what you expected, you can send it back within 14 business days of delivery. This applies if:

1. The product is not the type or quality you reasonably expected based on your agreement with us.
2. It looks or works differently from the sample or description you were shown.
3. It does not meet the specific requirements of a special or custom order you placed.

We cover the cost of collection and return in this case.

CONDITION OF RECEIVED GOODS

The amount we refund depends on the condition of the goods:

1. Unopened, original packaging – full refund, no deductions.
2. Opened but returned in original condition and original packaging – a small charge may apply for reasonable use, unless you needed to open it to check whether the product was suitable.

All other cases – we may deduct a reasonable amount for any restoration needed to restock the item, unless you had to open or damage the packaging to inspect goods that arrived unseen, or to test fitness for a stated purpose.

WHAT TO DO IF SOMETHING IS WRONG

Your name and contact number;
Your order number and invoice (proof of purchase is required for all returns);
A description of the problem;
Photos or a short video of the issue (especially for damaged or faulty goods);
What you would like us to do: repair, replace, or refund.

We will get back to you within 2 business days with instructions.

Please do not send anything back before hearing from us. 

YOUR REFUND

Once we receive and check the returned goods, we will let you know the outcome within 2 business days.

UPDATES TO THIS POLICY

We review this policy regularly to make sure it stays accurate and up to date